SASSA launches online application pilot

The South African Social Security Agency (SASSA) launched a pilot programme, entailing a self-service portal that can be used on both computers and mobile devices. According to SASSA, the turnaround time is 10 days, provided the candidate supplies all the stipulated documents linked to the application such as identity documents of applicant and spouse’s as well as banking details, among others. At this time, the pilot project will cover Child Support, Older Persons and Foster Child grants. SASSA stated that this pilot will provide much-needed relief to grant applicants, as it will save them the inconvenience of standing in queues at SASSA offices. According to the agency, the added advantage is that the convenience of online applications eliminates the risk of being infected with the COVID-19 virus.

The agency may require documents supporting a change of circumstances such as payment method, banking details and address. The portal also provides updates on the status of the application. To access this service, applicants need to have an e-mail address to sign up, and to be able to log in for further services. Feedback will be sent via e-mail or through an SMS for those who do not have e-mail addresses.

A receipt will be generated when the application is completed. SASSA stated that the testing of the system would run until 25 September. Supporting documents that are attached must be certified by a Commissioner of Oath. The agency is currently reviewing its system, and thereafter the other grants will also be added to the portal. Qualifying applications can be lodged on https://services.sassa.gov.za.