Eskom would like to warn its customers against individuals and groups of people who are posing as Eskom employees in order to steal money from customers. These criminals call unsuspecting customers, and demand cash in order for the customer to avoid their electricity being cut due to non-payment of accounts, or cash in return for supply reconnection and services such as replacement of equipment.

Eskom has stated that no individual, Eskom employee or contractor is allowed to receive cash payment from customers, as that is illegal and fraudulent. Customers are warned not to fall victim to criminals who ask for cash, money transferred into a bank account, Money Market, eWallet or any other money transaction outlet. Customers are urged to anonymously report all acts that seek to get cash in exchange for a reconnection or to avoid a disconnection to 0800 11 27 22. This is a toll-free number.